Tuesday, 11 December 2007

Same problem

Rupesh from Go-Plus phoned at 8am yesterday and we spent another hour trying to set up my Mail account. I kept asking if it was a problem with the wireless router - perhaps the way it had initially been set up. "No" he didn't think so.
Phoned back in the afternoon for another session. He'd apparently set up my account with password etc on his computer and it had worked. Again I mentioned about having no problems if I 'piggy-backed' onto the net via a neighbours broadband. He didn't think it was the router and tried some clever tricks with numbers rather than letters. No luck. I said I had booked a session with the Genius Bar at the Apple shop in Regent Street for today which he thought was a good idea as there must be a problem with my computer.
We flogged up to the West End for the second time in a week and I queued up to speak to a "Genius" ! He listened to what I had to say - we connected up to the stores broadband. Everything worked perfectly ! "There must be something wrong with your router or in the configuration of the ports" he told me, "your machine is fine".
So the router goes back to the shop on Friday to be exchanged for one that works properly - he suggested a Netgem.

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